I've bought the FC Pass but I'm unable to watch the Live Streaming. What should I do?
If you're on an old version of the FanCode app, please upgrade to the latest version or visit the FanCode website to be able to watch the match.
Please log out of your FanCode account and log back in, the Livestream will start working.
Please make sure you're logged into FanCode with the same account that you used to make the payment. To verify the same, please check the communication SMS/ E-mail you received from FanCode and use those account details only to login.
In case you are on the live stream and the stream doesn't automatically start, please tap on the player to start the video, it should start playing then.
If you still face any issues after trying out either or all of these four options, please do send us an email on firstname.lastname@example.org.