Refund happens in case of return and prepaid order cancellation
Once the return pickup is completed and the quality check is approved, we raise a return request with banks which then takes 10-15 days to transfer the amount to the source account in case of preorder orders
In case of COD orders, we SMS the Cashfree link to users to enter the bank details post which the transfer happens via bank within 10-15 days
If the prepaid order is cancelled from our side due to the product being out of stock or the pin-code being non-serviceable the refund will be processed in 10-15 days to the source account
If the user cancels the prepaid order, refund will be processed in 10-15 days to the source account